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Title
Text copied to clipboard!Postal Service Clerk
Description
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We are looking for a dedicated and detail-oriented Postal Service Clerk to join our team. As a Postal Service Clerk, you will be responsible for a variety of tasks that ensure the smooth operation of our postal services. Your primary duties will include sorting and distributing mail, selling postal products, and providing excellent customer service. You will also be responsible for maintaining accurate records, handling cash transactions, and ensuring that all postal regulations are followed. The ideal candidate will have strong organizational skills, the ability to work efficiently under pressure, and a commitment to providing exceptional service to our customers. You will need to be able to stand for long periods, lift heavy packages, and work in a fast-paced environment. Additionally, you should be comfortable using computers and other office equipment. Previous experience in a postal or customer service role is preferred but not required. We offer a supportive work environment, opportunities for career advancement, and a comprehensive benefits package. If you are a reliable and hardworking individual with a passion for helping others, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Sort and distribute incoming and outgoing mail.
- Sell postal products such as stamps, envelopes, and packaging materials.
- Provide information and assistance to customers regarding postal services.
- Handle cash transactions and maintain accurate financial records.
- Ensure compliance with postal regulations and procedures.
- Operate postal equipment such as scales, meters, and sorting machines.
- Maintain a clean and organized work area.
- Assist with the preparation of bulk mailings.
- Process and track packages and registered mail.
- Resolve customer complaints and issues in a professional manner.
- Prepare reports and documentation as required.
- Assist with inventory management and ordering of supplies.
- Provide training and support to new employees.
- Ensure the security and confidentiality of mail and customer information.
- Perform other duties as assigned by the supervisor.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Strong organizational and time management skills.
- Excellent customer service and communication skills.
- Ability to work efficiently under pressure.
- Basic computer skills and familiarity with office equipment.
- Ability to stand for long periods and lift heavy packages.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Previous experience in a postal or customer service role is preferred.
- Knowledge of postal regulations and procedures is a plus.
- Reliable and punctual with a strong work ethic.
- Ability to handle cash transactions and maintain accurate records.
- Willingness to work flexible hours, including weekends and holidays.
- Ability to pass a background check and drug screening.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a customer service role?
- How do you handle stressful situations and tight deadlines?
- What steps do you take to ensure accuracy in your work?
- How do you prioritize tasks when you have multiple responsibilities?
- Can you provide an example of a time when you resolved a customer complaint?
- How comfortable are you with using computers and office equipment?
- What do you know about postal regulations and procedures?
- How do you ensure the security and confidentiality of customer information?
- Are you willing to work flexible hours, including weekends and holidays?
- Why do you want to work as a Postal Service Clerk?
