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Title
Text copied to clipboard!Postal Service Clerk
Description
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We are looking for a dedicated and detail-oriented Postal Service Clerk to join our team. As a Postal Service Clerk, you will play a vital role in ensuring the smooth operation of postal services by assisting customers, processing mail, and performing various administrative tasks. This position requires excellent organizational skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced environment. Your primary responsibilities will include sorting and distributing mail, selling postage and other postal products, and providing exceptional customer service. You will also be responsible for maintaining accurate records, handling cash transactions, and ensuring compliance with postal regulations. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to multitask effectively. If you are passionate about serving your community and enjoy working in a structured and dynamic setting, this role is perfect for you. Join us and become an integral part of a team that connects people and businesses through reliable postal services.
Responsibilities
Text copied to clipboard!- Sort and distribute incoming and outgoing mail.
- Assist customers with mailing services, including postage and packaging.
- Sell postal products such as stamps, envelopes, and boxes.
- Handle cash and credit card transactions accurately.
- Provide information on postal rates, delivery times, and regulations.
- Maintain accurate records of mail and package transactions.
- Ensure compliance with postal policies and procedures.
- Resolve customer inquiries and complaints in a professional manner.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Strong organizational and multitasking skills.
- Excellent customer service and communication abilities.
- Basic math skills for handling cash transactions.
- Ability to lift and carry mail and packages up to 50 pounds.
- Familiarity with postal regulations and procedures is a plus.
- Proficiency in using computers and point-of-sale systems.
- Attention to detail and accuracy in record-keeping.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in customer service roles?
- How do you handle difficult or frustrated customers?
- Are you comfortable working in a fast-paced environment?
- Do you have experience with cash handling and point-of-sale systems?
- How do you ensure accuracy when processing mail or transactions?
- Are you familiar with postal regulations and procedures?
- Can you lift and carry packages up to 50 pounds?
- What strategies do you use to stay organized and manage multiple tasks?
